Privacy Policy
KIMI — PRIVACY POLICY
Last Updated: August 26, 2026
KIMI respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what information we collect, why we collect it, how we use and
protect it, when it may be shared, and the choices available to you when you interact with KIMI,
including when you visit our website, make a purchase, contact us, or submit a request through
our Bespoke service.
By using the KIMI website, you acknowledge that you have read and understood this Privacy
Policy.
1. Information We Collect
Depending on how you interact with KIMI, we may collect different types of information.
Personal Information
This may include:
Name
Email address
Phone number
Billing address
Shipping address
Country or region
Other contact information you provide to us
Order & Transaction Information
When you make a purchase, we may collect:
Products purchased
Order number
Order date
Transaction information
Payment status
Delivery information
Billing and shipping details
Customer service communications relating to your order
Payment-card details may be processed directly by our third-party payment providers. KIMI
does not intentionally retain complete payment-card information where such information is
processed directly by an authorised payment provider.
Account Information
If you create an account with KIMI, we may collect:
Login information
Account preferences
Saved addresses
Wishlist information, where applicable
Other information associated with your account
Bespoke Information
When you use KIMI's Bespoke service, we may collect information necessary to understand and
fulfil your request.
This may include:
Processing and fulfilling orders.
Processing or facilitating payments.
Arranging delivery of products.
Providing customer support.
Communicating with you about your orders.
Responding to enquiries and Bespoke requests.
Providing quotations and discussing customised jewellery.
Managing customer accounts.
Improving our website, products, and services.
Understanding how customers use our website.
Detecting and preventing fraud or unauthorised activity.
Maintaining website and information security.
Sending marketing communications where permitted by applicable law and, where
required, with your consent.
Managing promotions, events, or other customer communications.
Maintaining appropriate business and financial records.
Complying with legal, regulatory, tax, accounting, or other applicable obligations.
Protecting KIMI's legal rights, property, and interests.
We process personal information only for specified, legitimate purposes and in accordance with
applicable law.
3. Payment Information
Payments made through the KIMI website may be processed through third-party payment
providers.Depending on the payment method used, the payment provider may collect and process
payment-card, bank, wallet, or other payment information directly.
KIMI may receive limited transaction-related information from the payment provider, such as
payment status, transaction reference, payment method, or other information necessary to
identify and manage your order.
KIMI does not intentionally retain complete payment-card information where such information is
processed directly by an authorised payment provider.
Third-party payment providers process payment information according to their own privacy
policies and security practices.
4. Cookies & Similar Technologies
KIMI may use cookies, pixels, tags, and similar technologies to operate and improve our
website.
These technologies may be used to:
Keep the website functioning properly.
Remember preferences and settings.
Maintain shopping-cart functionality.
Understand website usage and performance.
Analyse website traffic.
Improve website functionality and customer experience.
Measure marketing effectiveness.
Provide relevant advertising or marketing where applicable.
Some cookies may be necessary for the website to function, while others may be used for
analytics, personalisation, or marketing purposes.
You may be able to control or disable certain cookies through your browser or device settings.
Depending on the cookies disabled, some website features may not function properly.
Where required by applicable law, KIMI will obtain appropriate consent before using
non-essential cookies or similar technologies.
5. Marketing Communications
Where permitted by applicable law, KIMI may send promotional communications regarding:
New collections
Products
Offers
Promotions
Events
Bespoke services
Brand updates
Other KIMI-related information
Where consent is required by applicable law, KIMI will obtain the appropriate consent before
sending such communications.
You may unsubscribe from marketing communications at any time by using the unsubscribe
option provided in the relevant communication or by contacting us at [PRIVACY EMAIL].
Please note that unsubscribing from marketing communications will not necessarily stop
transactional or service-related communications, such as order confirmations, payment
confirmations, shipping updates, or other communications necessary to fulfil an order or provide
a requested service.
6. Sharing Personal Information
KIMI may share personal information with trusted third parties where reasonably necessary to
operate our business, provide our services, fulfil orders, or comply with applicable law.
These third parties may include:
Payment processors
Shipping and logistics companies
Website hosting providers
Technology and software providers
Analytics providers
Customer support providers
Marketing and communications providers
Professional advisers, including legal, accounting, and financial advisers
Fraud prevention and security providers
Government authorities, regulators, courts, or law enforcement where legally required
Where KIMI uses service providers to process personal information on our behalf, we take
reasonable steps to require them to handle such information appropriately and only for
authorised purposes.
We do not sell your personal information as a standalone product.7. Data Security
KIMI takes reasonable technical and organisational measures designed to protect personal
information against unauthorised access, misuse, loss, alteration, disclosure, or destruction.
However, no method of electronic transmission, internet communication, or storage system can
be guaranteed to be completely secure.
Customers are responsible for maintaining the confidentiality of any account credentials and
should notify KIMI promptly if they believe their account or information has been compromised.
8. Data Retention
KIMI retains personal information only for as long as reasonably necessary for the purposes for
which it was collected or as otherwise permitted or required by applicable law.
This may include retaining information for purposes such as:
Fulfilling orders.
Providing customer support.
Managing Bespoke requests.
Maintaining business and financial records.
Complying with legal and regulatory obligations.
Resolving disputes.
Preventing fraud.
Enforcing agreements.
Protecting KIMI's legal rights and interests.
Retention periods may vary depending on the type of information, the purpose for which it was
collected, and applicable legal requirements.
When personal information is no longer required, KIMI may securely delete, anonymise, or
otherwise dispose of it in accordance with applicable law.
9. Your Privacy Rights
Depending on your location and applicable law, you may have certain rights regarding your
personal information.These may include the right to:
Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information where legally applicable.
Request restriction of certain processing where legally applicable.
Withdraw consent where processing is based on consent.
Object to certain processing where legally applicable.
Request information regarding how your personal information is processed.
Raise a privacy-related grievance or complaint.
Exercise other rights available under applicable privacy or data-protection laws.
The availability and scope of these rights may vary depending on your location and the
applicable law.
To exercise an applicable privacy right, please contact:
Privacy Contact: [NAME / DEPARTMENT]
Email: [PRIVACY EMAIL]
We may need to verify your identity before processing certain requests in order to protect your
information and prevent unauthorised access.
10. Children's Privacy
The KIMI website is not intended to knowingly collect personal information from children where
such collection is prohibited by applicable law.
If you believe that a child has provided personal information to KIMI inappropriately, please
contact us using the details provided below.
If we become aware that we have collected personal information from a child in circumstances
where such collection is not permitted, we will take reasonable steps to address the situation in
accordance with applicable law.
11. Third-Party Websites & Services
The KIMI website may contain links to or integrate services operated by third parties.
These may include payment providers, social media platforms, advertising platforms, analytics
services, delivery services, or other third-party websites and technologies.KIMI does not control the privacy practices of independent third parties and is not responsible
for their privacy policies, security practices, content, or handling of personal information.
We recommend reviewing the privacy policy of any third-party website or service before
providing personal information.
12. International Data Transfers
KIMI may use service providers or technologies that process personal information outside India
or outside the country in which you are located.
Where personal information is transferred internationally, KIMI will take reasonable steps
required by applicable law to ensure that such transfers are handled appropriately and that
applicable data-protection requirements are respected.
By using our website or services, you acknowledge that your information may be processed in
jurisdictions outside your country of residence, subject to applicable legal requirements.
13. Data Relating to Bespoke Requests
Information submitted through KIMI's Bespoke service may be retained for the purpose of
responding to your enquiry, preparing designs or quotations, communicating with you, and
fulfilling any resulting order.
Where a Bespoke request does not result in an order, KIMI may retain relevant information for a
reasonable period for customer-service, record-keeping, legal, security, or other legitimate
business purposes, subject to applicable law.
Any reference images or other materials submitted by you may be used only as reasonably
necessary to evaluate, discuss, or fulfil your Bespoke request, subject to applicable law.
14. Your Communications With KIMI
When you contact KIMI through email, telephone, messaging services, social media, website
forms, or other communication channels, we may retain information relating to those
communications.This may include your contact information, the content of your communication, order details,
and information necessary to respond to your enquiry or provide customer support.
We use such information for customer service, record-keeping, dispute resolution, and other
legitimate business purposes.
15. Changes to This Privacy Policy
KIMI may update this Privacy Policy periodically to reflect changes to our business, website,
services, technology, or applicable legal requirements.
Any updated version will be published on this page with a revised “Last Updated” date.
Where required by applicable law, KIMI may provide additional notice regarding material
changes.
16. Contact Us
For privacy questions, requests, or complaints, please contact:
KIMI
Email: jewelskimi@gmail.com
Phone: 9925032823
Business Address: 209 PRINCES PLAZA COMMERCIAL
COMPLEX,MINIBAZAR, VARACHA RD.
SURAT. 395006
We will make reasonable efforts to respond to privacy-related enquiries and requests within the
timeframe required by applicable law.
Last Updated: August 26, 2026