Shipping Policy

Shipping Policy

KIMI — SHIPPING POLICY

Last Updated: August 26, 2026

At KIMI, we take care to ensure that every order is carefully prepared, packaged, and shipped to

you. This Shipping Policy explains how orders are processed and delivered.

1. Order Processing

Orders are processed after successful payment and order confirmation.

Most standard orders are prepared for dispatch within the applicable processing period

communicated at the time of purchase.

Certain jewellery may require additional preparation or production time depending on its design,

size, materials, or availability.

For bespoke, customised, or made-to-order jewellery, the estimated production timeline will be

communicated to the customer before the order is confirmed.

2. Domestic Shipping

For orders delivered within India, the estimated delivery timeframe is up to 15 days from the

date of order confirmation, subject to product availability and any applicable production or

processing requirements.

While KIMI makes every reasonable effort to deliver orders within this timeframe, delivery may

occasionally take longer due to circumstances outside our reasonable control.

3. International Shipping

KIMI ships to selected international destinations.

International orders are subject to destination, courier availability, customs procedures, and

other factors that may affect delivery.

KIMI does not provide a fixed international delivery timeframe. The estimated delivery

timeframe, where available, may vary depending on the destination and will be communicated

to the customer as applicable.International customers should be aware that customs clearance, import procedures, local

regulations, and other circumstances in the destination country may affect delivery.

4. Shipping Charges

Applicable shipping charges will be displayed at checkout or communicated to the customer

before the order is confirmed.

KIMI may offer complimentary shipping on selected products, orders, promotional periods, or

destinations.

5. Order Tracking

Once your order has been dispatched, KIMI may provide tracking information through email,

SMS, WhatsApp, or another applicable communication method.

Tracking information may take some time to become active after the shipment has been handed

over to the courier.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address at the time

of purchase.

This includes, where applicable:

  • Full name
  • House or building number
  • Street or locality
  • City
  • State or province
  • Postal or ZIP code
  • Country
  • Valid contact number

KIMI is not responsible for delays, failed deliveries, additional charges, or returned shipments

resulting from incorrect or incomplete information provided by the customer.

If a shipment is returned to KIMI because of an incorrect address, failed delivery attempts, or

the recipient being unavailable, additional shipping charges may apply for re-dispatch.

7. International Duties & TaxesCustomers purchasing from outside India may be responsible for customs duties, import taxes,

brokerage fees, or other charges imposed by the destination country or its authorities, unless

expressly stated otherwise at checkout.

Such charges are determined by the destination country and are outside KIMI's control.

Customers are responsible for understanding and complying with the applicable import

requirements of their destination country.

8. Customs Delays

International orders may be subject to customs inspection and clearance procedures.

KIMI cannot control the time required by customs authorities to process an international

shipment and is not responsible for delays arising from customs procedures, inspections, or

import requirements.

9. Damaged Packages

If your package appears visibly damaged upon delivery, we recommend photographing the

package before opening it.

If the jewellery or its packaging has been damaged, please contact KIMI within 2 days of

delivery and provide:

  • Your order number
  • Photographs of the outer packaging
  • Photographs of the jewellery
  • Photographs or video showing the damage
  • Any other information reasonably requested by KIMI

Please retain the original packaging until the matter has been reviewed.

Claims relating to damage reported after 2 days of delivery may not be eligible for consideration,

except where otherwise required by applicable law.

10. Incorrect or Missing Items

If you receive an incorrect, incomplete, or missing item, please contact KIMI within 2 days of

delivery.

To help us resolve the issue promptly, you may be required to provide:

  • Your order number
  • Photographs of the product received
  • Photographs of the packaging
  • Photographs or video of the contents received
  • A description of the issue
  • Any other information reasonably requested by KIMI

Where the issue is verified as a KIMI fulfilment error, we will provide an appropriate resolution in

accordance with our policies and applicable law.

Claims relating to incorrect or missing items reported after 2 days of delivery may not be eligible

for consideration, except where otherwise required by applicable law.

11. Lost Shipments

If your shipment appears to be lost or has experienced an unusual tracking delay, please

contact KIMI.

We will work with the applicable courier or shipping provider to investigate the shipment and

determine the appropriate resolution.

12. Delivery Delays

KIMI makes every reasonable effort to meet the estimated delivery timelines stated in this

Policy.

However, delays may occur due to circumstances outside KIMI's reasonable control, including:

  • Courier delays
  • Customs procedures
  • Weather conditions
  • Natural disasters
  • Government restrictions
  • Strikes
  • Public holidays
  • Transportation disruptions
  • Incorrect delivery information
  • Other unforeseen circumstances

Such delays do not automatically entitle a customer to a refund or cancellation unless otherwise

provided under KIMI's Refund & Cancellation Policy or required by applicable law.

13. Bespoke, Customised & Made-to-Order JewelleryBespoke, customised, and made-to-order jewellery may require additional production time

before dispatch.

The applicable production and delivery timeline will be communicated to the customer before

the order is confirmed.

Because these pieces are created according to individual customer requirements, their

production timelines may differ from standard products.

14. Contact Us

For questions regarding shipping or delivery, please contact:

KIMI

Email: jewelskimi@gmail.com

Phone: 9925032823

Business Address: 209 PRINCES PLAZA COMMERCIAL
COMPLEX,MINIBAZAR, VARACHA RD.
SURAT. 395006

 

We will be happy to assist with your order and provide available shipping information.