Refund and Cancellation Policy
KIMI — REFUND & CANCELLATION
POLICY
Last Updated: August 26, 2026
At KIMI, we want you to be completely satisfied with your purchase. This Refund & Cancellation
Policy explains the circumstances under which orders may be cancelled, returned, exchanged,
or refunded.
By placing an order with KIMI, you acknowledge and agree to the terms of this Policy.
1. Order Cancellations
Cancellation requests must be submitted to KIMI as soon as possible after placing an order.
Orders may only be cancelled before processing, production, or customisation has commenced.
Once an order has entered production, been customised, personalised, or otherwise prepared
specifically for the customer, it may no longer be eligible for cancellation.
To request a cancellation, customers should contact KIMI using the contact information provided
on our website and include their order number.
KIMI will confirm whether the cancellation request can be accommodated.
2. Returns
Eligibility for returns depends on the nature of the product and the circumstances of the return.
Standard jewellery may be eligible for return subject to the conditions set out in this Policy.
To be eligible for a return, the jewellery must generally:
Be unused and unworn.
Be returned in its original condition.
Include the original packaging.
Include any certificates, documentation, or accessories supplied with the product.●
Not have been altered, resized, engraved, repaired, or modified after delivery.
Not show signs of damage, wear, or misuse.
KIMI reserves the right to inspect returned jewellery before approving a return or refund.
3. Non-Returnable Products
The following products may not be eligible for return or cancellation:
Bespoke jewellery.
Custom-made jewellery.
Personalised jewellery.
Engraved jewellery.
Jewellery made or modified according to specific customer requirements.
Products that have been resized at the customer's request.
Products that have been altered, repaired, or modified after delivery.
Other products specifically identified as non-returnable at the time of purchase.
Where applicable, KIMI will communicate any non-returnable status to the customer before the
order is confirmed.
Nothing in this Policy is intended to restrict any rights that cannot legally be excluded under
applicable law.
4. Damaged, Incorrect or Defective Products
If a customer receives a product that is damaged, incorrect, incomplete, or defective, KIMI must
be notified within 2 days of delivery.
Customers should provide:
Order number.
Photographs of the jewellery.
Photographs of the packaging.
Photographs or video showing the issue.
A description of the issue.
Any other information reasonably requested by KIMI.
Customers should retain the original packaging and all items received until the matter has been
reviewed.Claims relating to damaged, incorrect, or missing items reported after 2 days of delivery may not
be eligible for consideration, except where otherwise required by applicable law.
Where the issue is verified as a manufacturing defect or KIMI fulfilment error, KIMI will
determine the appropriate remedy, which may include repair, replacement, exchange, or refund.
5. Return Shipping
Where a return is approved due to a customer preference or change of mind, the customer may
be responsible for the applicable return shipping costs unless otherwise stated by KIMI.
Where a return is required because KIMI supplied an incorrect product or a verified
manufacturing defect exists, KIMI may cover the applicable return shipping costs.
Return shipping instructions will be provided once a return request has been approved.
Customers should not send products back without receiving return instructions from KIMI.
6. Return Inspection
All returned products are subject to inspection upon receipt.
KIMI reserves the right to reject a return or reduce the applicable refund where the product:
Has been worn or used.
Has been damaged after delivery.
Has been resized, engraved, repaired, or modified.
Is missing packaging, certificates, documentation, or other included items.
Shows signs of misuse or improper handling.
Does not meet the return conditions stated in this Policy.
7. Refunds
Once a return has been received and inspected and the refund has been approved, KIMI will
process the refund within 2 business days.
Refunds will generally be issued to the original payment method used for the purchase,
unless otherwise required by applicable law or agreed by KIMI.The time required for the refunded amount to appear in the customer's account may vary
depending on the customer's bank, card issuer, payment provider, or other financial institution.
KIMI is not responsible for delays caused by a customer's bank, card issuer, payment provider,
or other third-party financial institution after the refund has been processed by KIMI.
8. Exchanges
Exchanges may be available for eligible standard jewellery, subject to product availability and
the conditions of this Policy.
Customised, personalised, bespoke, engraved, resized, or made-to-order jewellery may not be
eligible for exchange.
Customers wishing to request an exchange should contact KIMI before sending the product
back.
Any difference in product price, applicable shipping charges, taxes, or other costs may need to
be settled before an exchange is processed.
9. Ring Resizing
If KIMI offers resizing for a particular product, resizing requests may be subject to applicable
charges, timelines, and product limitations.
A ring that has been resized at the customer's request may no longer be eligible for return or
exchange.
Customers should contact KIMI before requesting a resize to confirm whether the specific ring is
suitable for resizing.
10. Bespoke & Custom Jewellery
Bespoke and custom jewellery is created according to the customer's individual requirements.
Because these pieces may involve specific designs, materials, gemstones, diamonds,
measurements, engraving, or other personalised specifications, they are generally not eligible
for cancellation, return, exchange, or refund once production has commenced, exceptwhere required by applicable law or where the product is defective or incorrectly supplied by
KIMI.
Before production begins, KIMI may provide the customer with relevant design specifications,
pricing, and other details for confirmation.
Customers are responsible for reviewing and approving these details before production begins.
11. Sale & Promotional Products
Products purchased during promotional periods, special offers, or sale events may be subject to
specific return, exchange, cancellation, or refund conditions.
Any special conditions applicable to a promotional product will be communicated at the time of
purchase or displayed on the relevant product page.
12. Failed Delivery & Returned Shipments
If an order is returned to KIMI because the customer provided an incorrect or incomplete
address, failed to accept delivery, or was unavailable to receive the shipment, additional
shipping charges may apply for re-dispatch.
If the customer does not wish to have the order re-dispatched, any refund will be subject to the
applicable return shipping costs, delivery charges, and other costs incurred by KIMI, where
permitted by applicable law.
13. Refunds for Cancelled Orders
If KIMI approves a cancellation and a refund is due, the refund will be processed within 2
business days of the cancellation being confirmed.
The time taken for the refunded amount to appear in the customer's account may vary
depending on the payment provider or financial institution.14. How to Request a Return, Refund, Exchange or
Cancellation
To request a cancellation, return, refund, or exchange, please contact KIMI using the contact
information provided on our website.
Please include:
Full name.
Order number.
Date of purchase.
Product details.
Reason for the request.
Photographs or other supporting information where applicable.
KIMI will review the request and provide the relevant next steps.
15. Contact Us
For questions regarding this Refund & Cancellation Policy or an existing order, please contact:
KIMI
Email: jewelskimi@gmail.com
Phone: 9925032823
Business Address: 209 PRINCES PLAZA COMMERCIAL
COMPLEX,MINIBAZAR, VARACHA RD.
SURAT. 395006
KIMI reserves the right to update this Policy from time to time to reflect changes to our business,
products, services, or applicable legal requirements.
Last Updated: August 26, 2026